Managing Enquiries
Learn how to view, respond to, and organize customer enquiries efficiently.
1
Enquiries Overview
The Enquiries module is your central inbox for all customer questions. Every time a visitor submits a contact form on your website, it lands here.
2
Status Labels
You can track the progress of each enquiry using our status labels:
- New: A fresh enquiry that hasn't been opened yet.
- In Progress: You are actively communicating with the customer or working on their request.
- Resolved: The query has been answered successfully.
- Closed: The ticket is closed and archived.
3
Contact Sharing Integration
If you enable 'Contact Sharing' on your Website Card, you can instantly export a customer's details to your phone's address book (.vcf file) directly from their enquiry page.